Refund policy

HOUSE OF MAGUIE – RETURNS & REFUNDS POLICY

We hope you love your House of Maguie purchase. If, however, you wish to return an eligible item, please review the conditions below.

RETURNS

Eligible items may be returned within 14 days of delivery, provided that the item is:

• Unworn, unused and in its original condition
• Returned with all original tags and packaging attached
• Free from makeup, perfume, deodorant, fake tan, marks, stains or other signs of wear
• Not altered, washed or damaged
• Returned with any original accessories supplied with the garment

For hygiene and quality-control reasons, items that do not meet these conditions may not be accepted for return.

FAULTY, DAMAGED OR INCORRECT ITEMS

Every House of Maguie order is inspected and photographed prior to dispatch as part of our quality-control process.

If you receive an item that is damaged, defective or incorrect, please contact us within 24 hours of delivery with your order number and clear photographs showing the issue.

Our team will review the matter and provide the appropriate resolution where the item is confirmed to be faulty, damaged or incorrectly supplied.

The 24-hour notification request does not limit any rights or remedies that cannot lawfully be excluded under applicable UAE consumer-protection legislation.

NON-RETURNABLE ITEMS

For hygiene, safety or other applicable reasons, certain products may not be eligible for return, including:

• Items marked as final sale where permitted by applicable law
• Gift cards
• Items that have been worn, altered, washed or damaged after delivery
• Items returned without their original tags or required packaging
• Items showing makeup, perfume, fake tan, deodorant or other signs of wear

This does not affect your applicable statutory rights in relation to defective, damaged, misdescribed or incorrectly supplied goods.

RETURN SHIPPING

Unless the item is confirmed to be faulty, damaged or incorrectly supplied, the customer is responsible for the cost of returning the item.

Original delivery charges are generally non-refundable except where required by applicable law or where the return results from an error by House of Maguie.

We recommend using a tracked return service. House of Maguie cannot be responsible for a return parcel until it has been received by us.

REFUNDS

Once your return has been received and inspected, we will notify you regarding the outcome.

Approved refunds will be issued to the original payment method. Processing times after a refund has been issued may vary depending on your bank, card issuer or payment provider.

Any applicable deductions or non-refundable charges will be communicated where permitted by law.

EXCHANGES

Where available, exchanges are subject to stock availability. If your preferred replacement is unavailable, you may be offered an alternative resolution in accordance with this policy and applicable law.

CANCELLATIONS

Orders are processed quickly. If you wish to request a cancellation, please contact us as soon as possible. Once an order has entered fulfilment or has been dispatched, cancellation may no longer be possible and the applicable returns process will apply.

CONTACT US

For returns, damaged items or refund enquiries, please contact:

House of Maguie – Dubai
MAGUIE INTERNATIONAL FZCO
Website: houseofmaguie.ae
Email: info@houseofmaguie.com
WhatsApp/Telephone: +971 52 397 1981

This policy applies to purchases made through the House of Maguie UAE online store and operates alongside applicable UAE consumer-protection rights.

One important change from the wording we previously discussed: I wouldn't write that customers lose all rights unless they report a defect within 24 hours. That's unnecessarily aggressive and can create problems with UAE consumer rights and with payment-provider KYC. I've retained your 24-hour reporting requirement as an operational request while explicitly preserving statutory rights.