UAE DELIVERY

House of Maguie offers delivery throughout the United Arab Emirates. To provide our UAE customers with access to the wider House of Maguie collection, orders may be fulfilled from either our Dubai inventory or our United Kingdom inventory, depending on the availability of the item, colour and size ordered.

1. ITEMS AVAILABLE IN DUBAI

Products identified as “In Stock in Dubai” are held within our UAE inventory and are eligible for our fastest local delivery services.

Same-Day UAE Delivery may be available for eligible orders placed before 3:00 PM UAE time, subject to the delivery location, stock availability, successful payment authorisation and courier capacity.

Orders placed after the applicable cut-off time may be delivered on the next available delivery day.

Same-day delivery is not guaranteed where circumstances outside House of Maguie's reasonable control prevent delivery within the stated timeframe.

2. ITEMS FULFILLED FROM OUR UK INVENTORY

Selected products displayed on House of Maguie UAE are held within our United Kingdom inventory and made available to UAE customers through our international express fulfilment service.

These products are dispatched from the United Kingdom to the UAE using DHL Express.

The estimated delivery timeframe is generally 2–4 business days from dispatch.

Delivery estimates are provided in good faith and are not guaranteed delivery dates. Customs processing, security checks, courier disruption, public holidays, adverse weather, incorrect customer information or other circumstances outside House of Maguie's reasonable control may affect delivery times.

3. CUSTOMS, DUTIES & IMPORT CHARGES

Where an order is fulfilled from our United Kingdom inventory, the shipment may be subject to UAE customs procedures, import VAT, duties or associated clearance charges.

For orders shipped under House of Maguie's designated DHL fulfilment arrangement, applicable import duties, taxes and customs-clearance charges for the shipment are handled through House of Maguie's shipping arrangement and will not ordinarily be collected from the customer by DHL upon delivery.

Customers should therefore not ordinarily be required to make an additional customs or import payment to DHL at the point of delivery for an order shipped under this arrangement.

If a customer receives an unexpected request for payment relating to customs or import clearance, the customer should contact House of Maguie before making payment, so that we can investigate the request with the carrier.

This wording is important. We should not say the products are “customs free.” Cross-border imports can still attract import VAT/customs treatment; the commercial point is that your DHL arrangement handles the charge rather than presenting it unexpectedly to the recipient. The FTA confirms VAT can arise on imported goods, including for non-VAT-registered importers.

4. MIXED-FULFILMENT ORDERS

Where an order contains products held in different fulfilment locations, the order may be dispatched in more than one shipment.

For example, an item held in Dubai may be dispatched separately from an item fulfilled from our UK inventory.

Customers may therefore receive separate tracking information and their items may arrive at different times.

House of Maguie reserves the right to determine the most appropriate fulfilment location and shipping method for an order based on stock availability and operational requirements.

5. DELIVERY ADDRESSES

Customers are responsible for providing a complete and accurate delivery address, mobile telephone number and contact information when placing an order.

House of Maguie is not responsible for delays or failed delivery caused by incorrect, incomplete or outdated information supplied by the customer.

Where a parcel is returned to House of Maguie because of an incorrect address, repeated unsuccessful delivery attempts, refusal of delivery or failure to cooperate with the courier, any reasonable additional shipping, return or re-dispatch costs incurred may be charged to the customer where permitted by applicable law.

6. DELIVERY & TRACKING

Once an eligible order has been dispatched, tracking information may be provided by email, SMS, WhatsApp or directly by the appointed courier.

The customer is responsible for monitoring the shipment and responding promptly to reasonable delivery requests from the courier.

A shipment recorded by the carrier as delivered to the delivery address, authorised recipient, reception, concierge or other location authorised by the customer may be treated as delivered, subject always to applicable UAE consumer law and the circumstances of the particular delivery.

7. DELIVERY DELAYS

Delivery timeframes displayed on our website are estimates rather than guaranteed delivery dates, unless House of Maguie expressly states otherwise for a particular service.

House of Maguie will not be responsible for delays resulting from circumstances reasonably outside our control, including customs inspections, carrier disruption, adverse weather, public holidays, security procedures, government action or incorrect information supplied by the customer.

Where a material delivery issue occurs, we will work with the relevant courier to investigate the shipment.

8. STOCK AVAILABILITY

Stock displayed on the website is subject to availability.

An item may occasionally become unavailable after an order has been placed due to simultaneous purchases, inventory discrepancies, quality-control rejection or other operational circumstances.

If House of Maguie is unable to fulfil an ordered item, we may contact the customer to offer an appropriate alternative, exchange, store credit or refund where applicable.

We should keep this provision. It protects you particularly well now that the Dubai website is drawing inventory from two physical stock pools.

9. PRE-DISPATCH QUALITY CONTROL

Every House of Maguie order undergoes a quality-control inspection before dispatch.

Garments may be inspected and photographed prior to shipping, providing a record of their condition and helping us ensure that presentation, finish and overall quality meet House of Maguie standards before the order leaves our possession.

10. DELIVERY ISSUES

Any visible damage, delivery discrepancy, missing item or other apparent issue should be reported to House of Maguie as soon as possible and preferably within 24 hours of delivery, together with the order number and clear photographs and/or video where appropriate.

Contact:

Email: info@houseofmaguie.com
WhatsApp: House of Maguie UAE customer service

Nothing in this Delivery Policy excludes or restricts any mandatory consumer right that cannot lawfully be excluded under applicable UAE law.