TERMS & CONDITIONS
Last updated: 23 September 2026
These Terms & Conditions govern purchases made through the House of Maguie UAE website and your use of our online store.
By placing an order with House of Maguie UAE, you agree to these Terms & Conditions together with our Privacy Policy, Returns & Refunds Policy and UAE Delivery Policy.
Nothing in these Terms excludes or limits any consumer right that cannot lawfully be excluded under applicable UAE law.
1. ABOUT HOUSE OF MAGUIE UAE
House of Maguie UAE is operated by:
MAGUIE INTERNATIONAL – FZCO
Trading as HOUSE OF MAGUIE | DUBAI
Dubai, United Arab Emirates
Customer service:
Email: info@houseofmaguie.com
WhatsApp: +971 52 397 1981
House of Maguie UAE operates as an e-commerce retailer of fashion, occasionwear and related products.
Products offered through the UAE store may be fulfilled from inventory located in either the United Arab Emirates or the United Kingdom.
The UAE Consumer Protection Law expressly covers e-commerce where the provider is registered within the UAE, including free zones.
2. PRODUCTS & PRODUCT INFORMATION
We make reasonable efforts to ensure that product descriptions, photographs, colours, sizing information, prices and other information displayed on our website are accurate.
However, colours and appearance may vary depending on screen settings, lighting and photographic conditions. Measurements may also vary slightly where garments are produced or measured by hand.
Embellishments, feathers, sequins, crystals, appliqués and other hand-finished elements may display minor natural variations between individual garments. Such variations do not necessarily constitute a defect.
We reserve the right to correct genuine typographical, photographic, technical or descriptive errors on the website.
Nothing in this section limits your rights where a product is defective, materially misdescribed or otherwise fails to meet rights provided by applicable UAE law.
3. PRICING
Prices displayed on the House of Maguie UAE website are shown in UAE Dirhams (AED) unless otherwise stated.
The price applicable to an order is the price presented to the customer during checkout, subject to correction of an obvious pricing or technical error where permitted by applicable law.
Promotional prices, discount codes and offers may be subject to separate conditions and may be modified or withdrawn prospectively.
Discounts cannot ordinarily be applied retrospectively to orders already completed unless expressly stated otherwise.
4. ORDERS & ORDER ACCEPTANCE
Submitting an order and completing payment does not prevent House of Maguie from conducting reasonable fraud, payment, inventory and quality-control checks before fulfilment.
Following an order, you will ordinarily receive an electronic acknowledgement or confirmation.
We reserve the right, where permitted by law, not to fulfil or to cancel an order where there is a legitimate reason to do so, including:
- an item becoming unavailable;
- an inventory discrepancy;
- a product failing our pre-dispatch quality-control inspection;
- an obvious pricing or website error;
- inability to verify or authorise payment;
- suspected fraudulent or unauthorised activity;
- an incorrect or incomplete delivery address;
- legal or regulatory restrictions; or
- circumstances making fulfilment impossible or unlawful.
Where we cancel an order after payment has been collected and no suitable alternative has been agreed, the amount due for the cancelled item will be refunded through the appropriate payment method in accordance with applicable law.
5. INVENTORY & FULFILMENT LOCATION
House of Maguie UAE provides customers with access to products held across our available inventory network.
A product may therefore be fulfilled from:
Dubai / UAE inventory, or
House of Maguie UK inventory.
The fulfilment location does not change the customer's purchase through the House of Maguie UAE store.
House of Maguie may determine the appropriate fulfilment location according to product availability, size, colour, quality-control requirements and operational considerations.
6. UAE DELIVERY
Products held in Dubai may qualify for same-day UAE delivery where expressly offered and where the applicable conditions are satisfied.
Products fulfilled from our United Kingdom inventory are ordinarily dispatched to the UAE using DHL Express, with an estimated delivery timeframe generally of 2–4 business days from dispatch.
Delivery times are estimates unless expressly stated to be guaranteed.
Orders containing products held in different locations may arrive in separate shipments.
Full delivery conditions are contained in our UAE Delivery Policy, which forms part of these Terms.
7. CUSTOMS & UK-FULFILLED ORDERS
Products fulfilled from our UK inventory may be subject to UAE customs procedures and applicable import charges.
Where an order is shipped under House of Maguie's designated DHL arrangement, applicable import duties, taxes and customs-clearance charges for that shipment are handled through our shipping arrangement and will not ordinarily be collected separately from the customer by DHL upon delivery.
If a customer receives an unexpected request for an import or customs payment relating to such an order, the customer should contact House of Maguie before making payment so that we can investigate with the carrier.
This does not represent a statement that cross-border goods are legally exempt from customs duties or taxes.
8. CUSTOMER DELIVERY INFORMATION
Customers are responsible for providing complete and accurate:
- recipient name;
- delivery address;
- mobile telephone number; and
- any other information reasonably required for delivery.
House of Maguie is not responsible for delivery delays caused by incorrect or incomplete information supplied by the customer.
Where a parcel is returned because of an incorrect address, refusal of delivery, repeated failed delivery attempts or the customer's failure to cooperate reasonably with the courier, reasonable additional shipping, return or re-dispatch costs may be charged where permitted by applicable law.
9. QUALITY CONTROL
Every House of Maguie order is subject to quality-control procedures before dispatch.
Products may be inspected and photographed before shipment to document their condition and verify that their presentation and finish meet House of Maguie standards.
These records may be used when investigating subsequent reports concerning damage, wear, missing components or product condition.
Pre-dispatch records do not override a customer's mandatory rights concerning genuinely defective or non-conforming goods.
10. RETURNS, EXCHANGES & STORE CREDIT
Returns are governed by our separate Returns & Refunds Policy, which forms part of these Terms.
Subject to that policy and applicable UAE law, eligible full-price products returned for reasons other than a statutory defect may qualify for exchange or store credit rather than a cash refund.
Products must satisfy the applicable eligibility and condition requirements.
Items returned showing signs of wear, alteration, washing, fragrance, cosmetics, tanning products, damage, removed hygiene protection, removed or altered tags, or other use inconsistent with reasonable inspection may be refused where permitted by law.
Customers should therefore inspect garments carefully without wearing them beyond what is reasonably necessary to assess fit and suitability.
11. SALE & PROMOTIONAL PRODUCTS
Products expressly identified as Final Sale or otherwise excluded from change-of-mind returns are not ordinarily eligible for return, exchange or store credit solely because the customer changes their mind, subject always to mandatory consumer rights.
A sale designation does not remove statutory rights relating to genuinely defective, damaged, materially misdescribed or otherwise non-conforming goods.
12. MADE-TO-ORDER, CUSTOM & ALTERED PRODUCTS
Products produced specifically for a customer, including made-to-order, customised, personalised or customer-altered garments, are ordinarily not eligible for cancellation or change-of-mind return once production or customisation has commenced.
This exclusion does not remove any mandatory rights that apply where the product is genuinely defective, materially misdescribed or does not conform to the agreed specification.
13. DEFECTIVE, DAMAGED OR INCORRECT ITEMS
Customers should inspect their order promptly following delivery.
Any apparent defect, damage, missing component or incorrect item should be reported to House of Maguie as soon as reasonably possible and preferably within 24 hours of delivery, together with:
the order number, a description of the issue, and clear photographs and/or video where appropriate.
Reports can be submitted to:
info@houseofmaguie.com
or through our official UAE WhatsApp customer-service channel.
Prompt notification assists us in comparing the reported condition with our pre-dispatch quality-control records and courier information.
The requested 24-hour reporting period is an operational reporting procedure and does not extinguish any mandatory statutory right available to the customer under applicable UAE law.
That final sentence is important. UAE consumer legislation protects remedies concerning defective goods and does not permit a supplier simply to contract out of statutory obligations.
14. CANCELLATIONS
If you wish to request cancellation of an order, contact House of Maguie immediately.
We will attempt to accommodate the request where possible.
However, an order cannot ordinarily be cancelled merely as a matter of preference once it has entered fulfilment, been dispatched or, in the case of made-to-order/customised merchandise, entered production, except where cancellation is required by applicable law.
15. PROMOTIONS & DISCOUNT CODES
Promotional offers and discount codes may:
have specified validity periods, apply only to selected products, require minimum purchase values, exclude certain collections, or be limited to one use per customer.
Unless expressly stated otherwise, promotions cannot be combined.
House of Maguie reserves the right to cancel or refuse a promotional benefit obtained through misuse, manipulation, technical error or activity inconsistent with the published promotion conditions, subject to applicable law.
16. WEBSITE AVAILABILITY & ERRORS
We aim to maintain accurate and continuous operation of our website but cannot guarantee uninterrupted availability.
We may correct errors, update content, perform maintenance, modify functionality or temporarily suspend parts of the website where reasonably necessary.
We are not responsible for failures caused by third-party networks, hosting providers, payment services or other circumstances outside our reasonable control, except to the extent liability cannot legally be excluded.
17. INTELLECTUAL PROPERTY
Unless otherwise stated, the House of Maguie name, branding, photographs, videos, designs, graphics, website content and other original materials displayed on this website are owned by or licensed to House of Maguie.
They may not be copied, reproduced, commercially exploited, distributed or used to misrepresent an association with House of Maguie without appropriate authorisation.
18. PRIVACY
Personal information submitted through the website is handled in accordance with our Privacy Policy and applicable data-protection requirements.
Information may also be processed by service providers necessary to operate the store, process payments, prevent fraud and fulfil and deliver orders.
19. LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, House of Maguie will not be liable for indirect or consequential loss arising from circumstances outside its reasonable control.
Nothing in these Terms excludes or restricts liability or consumer remedies that cannot lawfully be excluded or restricted under applicable UAE law.
20. CHANGES TO THESE TERMS
House of Maguie may update these Terms from time to time to reflect changes to our services, fulfilment arrangements, website functionality, policies or applicable legal requirements.
The Terms applicable to an order will generally be those presented in connection with the transaction at the relevant time, subject to applicable law.
21. GOVERNING LAW
These Terms and purchases made through the House of Maguie UAE store are governed by the applicable laws of the United Arab Emirates.
Any dispute will be subject to the jurisdiction of the competent courts or authorities of the UAE as applicable, without prejudice to any mandatory consumer rights or jurisdictional protections that apply.
22. CONTACT US
For questions regarding an order or these Terms & Conditions:
HOUSE OF MAGUIE | DUBAI
MAGUIE INTERNATIONAL – FZCO
Email: info@houseofmaguie.com
WhatsApp: +971 52 397 1981
Dubai, United Arab Emirates