PRIVACY POLICY

Last updated: 23 September 2026

This Privacy Policy explains how MAGUIE INTERNATIONAL – FZCO, trading as HOUSE OF MAGUIE | DUBAI (“House of Maguie”, “we”, “us” or “our”) collects, uses, stores and shares personal information when you visit our website, make a purchase, contact us, interact with our marketing or otherwise use our services.

We respect the privacy of our customers and handle personal information in accordance with applicable data-protection and consumer-protection requirements.

1. WHO WE ARE

The House of Maguie UAE online store is operated by:

MAGUIE INTERNATIONAL – FZCO
Trading as HOUSE OF MAGUIE | DUBAI
Dubai, United Arab Emirates

Email: info@houseofmaguie.com
WhatsApp: +971 52 397 1981

For questions concerning this Privacy Policy or your personal information, please contact us using the details above.

2. INFORMATION WE COLLECT

Depending on how you interact with House of Maguie, we may collect information including:

  • your name;

  • billing and delivery address;

  • email address;

  • telephone number;

  • order and purchase history;

  • products, sizes and variants purchased or considered;

  • payment and transaction information;

  • communications with our customer-service team;

  • returns, exchanges and delivery information;

  • marketing preferences;

  • device, browser and IP information;

  • website activity and interaction data;

  • cookie and analytics information; and

  • information reasonably necessary for fraud prevention, security and order verification.

We aim to collect only information reasonably necessary for legitimate business, contractual, legal and customer-service purposes.

3. PAYMENT INFORMATION

Payments made through our website are processed using authorised payment-service providers.

House of Maguie does not ordinarily receive or store complete payment-card credentials where those credentials are processed directly by our payment provider.

Payment providers may independently collect and process information necessary to authorise payments, prevent fraud and comply with applicable financial and regulatory requirements.

4. HOW WE USE YOUR INFORMATION

We may use personal information where permitted by applicable law to:

  • process and fulfil orders;

  • arrange delivery and provide shipment tracking;

  • process payments and refunds;

  • communicate about orders;

  • provide customer service;

  • manage exchanges, returns and claims;

  • verify transactions and help prevent fraud;

  • maintain and improve our website and services;

  • understand website and shopping activity;

  • maintain appropriate business and transaction records;

  • comply with applicable legal, regulatory, tax and accounting obligations;

  • protect House of Maguie, our customers and our systems from misuse or unlawful activity; and

  • provide marketing communications where permitted and subject to applicable consent or preference requirements.

We do not sell customer personal information as part of our ordinary business activities.

5. DUBAI & UNITED KINGDOM ORDER FULFILMENT

House of Maguie UAE products may be fulfilled from inventory located in either the United Arab Emirates or the United Kingdom.

Where a product is fulfilled from our UK inventory, information reasonably necessary to fulfil the order may need to be made available to relevant fulfilment personnel and service providers.

This may include:

  • customer name;

  • delivery address;

  • telephone number;

  • email address where required;

  • order details;

  • products purchased; and

  • information necessary for shipping, customs clearance and delivery.

We limit such use to information reasonably necessary to process and fulfil the relevant order and related operational requirements.

6. DHL, COURIERS & DELIVERY PROVIDERS

We may share information necessary for delivery with DHL Express and/or other courier, logistics and delivery providers used to fulfil an order.

This may include the recipient's name, address, telephone number, email address where required, shipment details and information required for customs or delivery processing.

Delivery providers may process information according to their own legal obligations and applicable privacy practices.

7. SHOPIFY & TECHNOLOGY PROVIDERS

Our online store operates using Shopify and may use additional technology providers to provide website functionality, checkout, analytics, security, customer communication and other operational services.

These providers may process information on our behalf or, depending on the service, for purposes determined under their own applicable terms and privacy obligations.

We only intend to provide service providers with information reasonably required to perform the relevant service.

8. MARKETING COMMUNICATIONS

Where permitted by applicable law and in accordance with your communication preferences, we may use contact information to send communications concerning:

  • new collections;

  • product launches;

  • events;

  • promotions;

  • House of Maguie news;

  • abandoned shopping activity where permitted; and

  • other relevant House of Maguie offers.

Where required, marketing communications will be sent on the basis of appropriate consent or another lawful basis.

You may unsubscribe from marketing emails using the unsubscribe facility included in the relevant message.

Unsubscribing from promotional communications does not prevent us from sending necessary transactional communications relating to an order, payment, delivery, return or customer-service request.

9. WHATSAPP & CUSTOMER SERVICE

If you contact House of Maguie through WhatsApp or another third-party communication platform, information contained in your communication may also be processed by the provider of that platform in accordance with its own privacy practices.

We may retain relevant customer-service communications where reasonably necessary to manage your request, maintain transaction records, resolve disputes or protect legitimate business interests.

10. COOKIES & WEBSITE TECHNOLOGIES

Our website may use cookies, pixels and similar technologies to operate the website, remember preferences, understand website performance, analyse customer interactions and support advertising and marketing where permitted.

Some technologies are necessary for website functionality, security, checkout and account operation.

Other technologies may be used for analytics or marketing subject to applicable consent and preference requirements.

Your browser may allow you to control or delete certain cookies. Disabling necessary cookies may affect website functionality.

11. ANALYTICS & ADVERTISING

We may use analytics and advertising services to understand how customers interact with House of Maguie and to measure or improve advertising campaigns.

Depending on the technologies enabled on our website and your applicable privacy choices, these services may receive information about website activity, device characteristics, interactions with advertisements or purchases.

Where consent is legally required for particular tracking or advertising technologies, we will seek to operate those technologies subject to the applicable consent requirements.

12. WHEN WE MAY SHARE PERSONAL INFORMATION

We may disclose personal information where reasonably necessary to:

  • operate our Shopify store;

  • process payments;

  • fulfil and deliver orders;

  • provide customer service;

  • operate marketing and communications systems;

  • detect or prevent fraud;

  • maintain website security;

  • obtain professional legal, accounting or technical services;

  • comply with legal or regulatory obligations;

  • respond to lawful requests from competent authorities; or

  • protect our legal rights.

We do not authorise service providers to use personal information for unrelated purposes merely because they provide services to House of Maguie.

13. INTERNATIONAL PROCESSING & TRANSFERS

Because House of Maguie uses international technology, payment, logistics and fulfilment providers, personal information may in some circumstances be processed or stored outside the United Arab Emirates.

This may include processing connected with our United Kingdom fulfilment operation and international technology or logistics providers.

Where personal information is transferred internationally, we seek to handle such transfers in accordance with applicable data-protection requirements and use appropriate safeguards where required.

14. DATA SECURITY

We take reasonable administrative, organisational and technical measures designed to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Customers are responsible for maintaining the confidentiality of their own account credentials and should contact us promptly if they believe their account or personal information has been compromised.

15. HOW LONG WE KEEP INFORMATION

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to satisfy applicable legal, accounting, tax, contractual, fraud-prevention and dispute-resolution requirements.

Different categories of information may therefore be retained for different periods.

When information is no longer reasonably required, it may be deleted, anonymised or otherwise handled in accordance with applicable requirements.

16. YOUR PRIVACY RIGHTS

Depending on applicable law and the circumstances of the request, you may have rights relating to your personal information, which may include rights to request:

  • information concerning the processing of your personal data;

  • access to certain personal data;

  • correction of inaccurate information;

  • deletion of information in circumstances provided by law;

  • restriction or cessation of certain processing;

  • transfer of certain information where applicable; and

  • withdrawal of consent where processing relies upon consent.

Some rights are subject to legal exceptions, identity verification and requirements allowing or requiring us to retain particular information.

To make a privacy request, contact:

info@houseofmaguie.com

We may request reasonable information to verify the identity of the person making the request before disclosing or modifying personal information.

17. CHILDREN'S PRIVACY

Our products and services are not directed specifically toward children, and we do not knowingly seek to collect personal information from children for marketing purposes.

Where applicable law requires parental or guardian consent for the processing of a child's personal information, we will seek to comply with those requirements.

18. THIRD-PARTY WEBSITES & SERVICES

Our website may contain links to third-party websites, social-media platforms or external services.

House of Maguie does not control the privacy practices of independent third parties. Customers should review the privacy policies of those services before providing information directly to them.

19. BUSINESS CHANGES

If House of Maguie undergoes a merger, restructuring, acquisition, sale of business assets or similar corporate transaction, personal information may form part of the transferred business records where permitted by applicable law.

Any such information will remain subject to applicable data-protection requirements.

20. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our business, technology, service providers, fulfilment arrangements or applicable legal requirements.

When we make a material update, we will revise the “Last updated” date displayed at the top of this policy and take any additional steps required by applicable law.

21. CONTACT US

For privacy questions, requests or concerns, contact:

HOUSE OF MAGUIE | DUBAI
MAGUIE INTERNATIONAL – FZCO
Dubai, United Arab Emirates

Email: info@houseofmaguie.com
WhatsApp: +971 52 397 1981