RETURNS & REFUNDS

Last updated: 23 September 2026

At House of Maguie, every order is carefully prepared and quality checked before dispatch. We want customers to shop with confidence while maintaining the standards required for our occasionwear, embellished garments and special-event pieces.

This Returns & Refunds Policy applies to purchases made through the House of Maguie UAE online store.

Nothing in this policy limits any mandatory consumer rights available under applicable UAE law.

1. CHANGE-OF-MIND RETURNS

For eligible full-price merchandise, House of Maguie may accept a return for exchange or store credit where the customer changes their mind, subject to the conditions of this policy.

Unless required by applicable law, we do not ordinarily provide cash refunds for eligible change-of-mind returns.

A return request must be submitted within 7 days of delivery.

All returns require prior authorisation from House of Maguie.

Please contact:

Email: info@houseofmaguie.com
WhatsApp: +971 52 397 1981

Please include your order number and the item you wish to return.

2. RETURN AUTHORISATION

Customers must contact House of Maguie and receive return instructions before sending any merchandise back to us.

Do not return an item to the address shown on a shipping label, DHL documentation or parcel packaging unless House of Maguie has expressly instructed you to use that address.

This is particularly important for products originally fulfilled from our United Kingdom inventory.

The original dispatch location does not necessarily determine the return destination.

House of Maguie will provide the appropriate return instructions and return destination after reviewing the request.

Unauthorised returns may be refused or may experience significant processing delays.

3. RETURN CONDITION

To qualify for a discretionary change-of-mind return, merchandise must be returned:

  • unworn;

  • unused;

  • unwashed;

  • unaltered;

  • undamaged;

  • with all original House of Maguie tags attached;

  • with any hygiene protection or protective components intact;

  • free from makeup, fake tan, body lotion, deodorant or other cosmetic marks;

  • free from perfume, smoke, body odour or other scents;

  • free from pet hair or other contamination; and

  • in its original condition and suitable for resale.

Customers should take particular care when trying on light-coloured, white, ivory, nude, delicate, embellished or fitted garments.

House of Maguie reserves the right to refuse a discretionary return where the item does not satisfy the return conditions above.

4. QUALITY-CONTROL RECORDS

Every House of Maguie order undergoes a quality-control inspection before dispatch.

Garments may be carefully inspected and photographed prior to shipping, providing a record of their condition and helping us ensure that their finish, presentation and overall quality meet House of Maguie standards.

Where a returned garment is reported as damaged or defective, we may compare its condition with our pre-dispatch inspection records, photographs, fulfilment information and relevant courier records as part of our investigation.

These records do not limit mandatory consumer rights relating to genuinely defective or non-conforming goods.

5. DEFECTIVE, DAMAGED OR INCORRECT ITEMS

If you believe you have received a defective, damaged, incomplete or incorrect item, please contact House of Maguie as soon as possible and preferably within 24 hours of delivery.

Please provide:

  • your order number;

  • a clear description of the issue;

  • photographs clearly showing the garment and reported issue; and

  • video where reasonably necessary to demonstrate the issue.

Please do not wear, wash, alter, repair or otherwise continue using a garment after discovering an apparent defect before contacting us, where reasonably practicable.

The 24-hour reporting request allows us to investigate promptly against our pre-dispatch quality-control and photographic records and, where relevant, courier information.

The requested reporting period does not extinguish any mandatory consumer right available under applicable UAE law.

Where an item is confirmed to be defective or otherwise qualifies for a statutory remedy, House of Maguie will provide the remedy required under applicable law.

6. EMBELLISHED & DELICATE GARMENTS

Many House of Maguie garments feature crystals, rhinestones, sequins, feathers, appliqués, lace, mesh, embroidery and other delicate or hand-finished components.

Minor variations inherent in hand-finishing or decorative placement do not necessarily constitute a manufacturing defect.

Customers must follow garment care instructions and handle delicate pieces appropriately.

Damage caused by misuse, accidental damage, improper storage, inappropriate cleaning, failure to follow care instructions or ordinary wear and tear is not treated as an original manufacturing defect, subject to applicable law.

7. SALE & FINAL-SALE ITEMS

Items expressly identified as Final Sale are not eligible for discretionary change-of-mind return, exchange or store credit.

Where otherwise stated on the product page or at checkout, certain sale or promotional merchandise may also have restricted change-of-mind return eligibility.

This restriction does not remove any mandatory rights available where merchandise is genuinely defective, damaged, materially misdescribed or otherwise non-conforming under applicable law.

8. MADE-TO-ORDER, CUSTOMISED & ALTERED PRODUCTS

Made-to-order, personalised, customised or customer-altered merchandise is produced or modified specifically for the individual customer.

Such products are not ordinarily eligible for cancellation, exchange, store credit or change-of-mind return once production, customisation or alteration has commenced.

This does not affect mandatory rights relating to genuine defects or failure to conform to the agreed specification.

9. HYGIENE-SENSITIVE ITEMS

For hygiene reasons, certain products may not be eligible for discretionary change-of-mind return once their protective seal, hygiene strip or equivalent protection has been removed or compromised.

Any applicable restriction will be subject to mandatory consumer rights.

10. RETURN SHIPPING COSTS

For an eligible change-of-mind return, the customer is responsible for the cost of returning the merchandise unless House of Maguie expressly agrees otherwise.

Original delivery charges are not ordinarily refundable in connection with a discretionary change-of-mind return, except where required by applicable law.

Customers should use the return method specified or approved by House of Maguie and retain proof of shipment.

Where an item is confirmed to qualify for a remedy because of a defect, damage, incorrect fulfilment or another matter for which House of Maguie is legally responsible, return-shipping costs will be handled in accordance with applicable UAE law.

11. UK-FULFILLED ORDERS

Some products purchased through House of Maguie UAE are fulfilled from our United Kingdom inventory.

Customers must not independently ship these products back to the United Kingdom.

All return requests must first be submitted to House of Maguie UAE.

We will determine the appropriate return destination based on the merchandise, fulfilment circumstances and operational requirements.

Sending merchandise internationally without our authorisation may result in unnecessary shipping charges, customs charges or processing delays for which House of Maguie may not be responsible where those costs arose from the customer's failure to follow the provided return instructions.

12. EXCHANGES

Where an eligible exchange is approved, replacement merchandise is subject to stock availability.

We cannot guarantee that a requested size, colour or alternative product will remain available while a return is in transit.

Where the requested replacement is unavailable, we may offer another eligible option or store credit, subject to applicable law.

13. STORE CREDIT

Approved store credit will ordinarily be issued after the returned merchandise has been received and inspected.

Store credit issued for an eligible discretionary return is not ordinarily redeemable for cash.

Where a customer is legally entitled to a monetary refund rather than discretionary store credit, the appropriate statutory remedy will apply.

14. INSPECTION OF RETURNS

All returned merchandise is inspected after receipt.

Receiving a return parcel does not automatically mean the return has been approved.

We reserve the right to decline a discretionary change-of-mind return where inspection indicates that the merchandise does not satisfy the eligibility requirements of this policy.

Where appropriate, we may contact the customer with information concerning the outcome of the inspection.

15. REFUNDS WHERE APPLICABLE

Where a monetary refund is required under applicable law or otherwise expressly approved by House of Maguie, it will ordinarily be processed to the original payment method where reasonably possible.

Processing times after a refund has been issued may vary according to the customer's bank, card issuer or payment provider.

House of Maguie does not control processing times imposed by independent financial institutions.

16. REFUSED & UNDELIVERABLE ORDERS

Refusing delivery does not automatically constitute an approved return or cancellation.

Where an order is returned to us because the customer refused delivery, supplied incorrect or incomplete delivery information, failed to cooperate with reasonable courier delivery attempts or otherwise caused the shipment to become undeliverable, reasonable shipping, return, customs or re-dispatch costs incurred may be deducted or charged where permitted by applicable law.

Any subsequent return request remains subject to this policy.

17. ABUSE OF THE RETURNS PROCESS

House of Maguie reserves the right, where permitted by applicable law, to refuse discretionary return privileges or take reasonable protective measures where we identify evidence of:

  • repeated wearing and returning of merchandise;

  • deliberate garment damage;

  • fraudulent defect claims;

  • substitution of merchandise;

  • manipulation of tags or protective components;

  • repeated misuse of the returns process; or

  • other fraudulent or abusive conduct.

Nothing in this section permits House of Maguie to refuse a legitimate statutory claim concerning genuinely defective or non-conforming merchandise.

18. CONTACT US

To request a return or report an issue with an order, contact:

HOUSE OF MAGUIE | DUBAI
MAGUIE INTERNATIONAL – FZCO
Dubai, United Arab Emirates

Email: info@houseofmaguie.com
WhatsApp: +971 52 397 1981

Please include your order number when contacting us.